New to solairesbk or just need a quick answer? You're in the right place. We've put together the most common questions from Filipino players — covering everything from account setup and deposits to game rules and responsible gaming tools.
SOLAIRESBK AT A GLANCE
Before diving into the FAQ, here's a quick overview of what makes solairesbk the go-to online gaming platform for Filipino players from Manila to Mindanao.
solairesbk uses industry-standard SSL encryption to protect all player data and financial transactions. Your personal information and funds are always safe with us.
Play your favorite games — Dragon and Tiger, Bingo, Slots, Color Prediction — directly from your smartphone or tablet. No app download required; just open your browser and go.
Deposit and withdraw in Philippine Peso using GCash, Maya, BPI, BDO, and Metrobank. Most GCash and Maya withdrawals are processed within a few hours of approval.
Our support team is available around the clock via live chat on the solairesbk platform. Whether you're in Quezon City or Davao, help is always just a message away.
From classic Slots and live Bingo to fast-paced Dragon and Tiger and Color Prediction, solairesbk offers a diverse game library to suit every type of Filipino player.
solairesbk is committed to player wellbeing. We provide deposit limits, session timers, self-exclusion tools, and a dedicated responsible gaming team — because your safety matters more than anything else.
Everything you need to know about creating and managing your solairesbk account.
Creating a solairesbk account is straightforward. Visit the solairesbk registration page and fill in your basic personal details — full name, date of birth, email address, and mobile number. You will then be asked to complete our Know Your Customer (KYC) identity verification process by uploading a valid Philippine government-issued photo ID.
Accepted IDs include: Philippine Passport, Driver's License, SSS ID, UMID, PhilSys National ID, PRC ID, and Voter's ID. Once your ID is verified and your email address is confirmed, your account will be fully activated and ready to use.
Important: You must be at least 21 years of age to register and play on solairesbk, in accordance with Philippine gaming regulations.
The minimum age to register and play on solairesbk is 21 years old. This is in line with Philippine law and PAGCOR regulations governing casino-style online gaming. Age verification is mandatory for all new accounts — no exceptions.
Any account found to belong to a person under 21 will be immediately suspended, all funds frozen, and the matter reported to the relevant Philippine authorities. solairesbk has zero tolerance for underage gambling.
No. Each player is permitted to hold only one active solairesbk account. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.
If you have forgotten your login credentials, use the "Forgot Password" feature on the login page or contact our support team for assistance. Do not create a new account.
KYC (Know Your Customer) verification is required before you can make your first deposit or withdrawal. To complete KYC, log in to your solairesbk account and navigate to the Verification section. You will need to upload:
KYC verification is typically completed within 24 to 48 hours. You will receive an email notification once your account has been verified.
If you have forgotten your password, click the "Forgot Password" link on the solairesbk login page. Enter the email address associated with your account and we will send you a password reset link. Follow the instructions in the email to set a new password.
If you no longer have access to your registered email address, contact our 24/7 support team via live chat and they will guide you through the account recovery process after verifying your identity.
To close your solairesbk account, contact our support team via live chat or email at [email protected]. Before closing your account, make sure to withdraw any remaining balance. Account closure requests are typically processed within 3 to 5 business days.
If you are closing your account due to concerns about your gambling habits, we strongly encourage you to consider using our self-exclusion tool instead, which allows you to take a break without permanently losing your account. Visit our Responsible Gaming page to learn more.
Questions about funding your account and cashing out your winnings in Philippine Peso.
solairesbk accepts a wide range of Philippine payment methods to make depositing and withdrawing as convenient as possible for Filipino players. Currently supported methods include:
All transactions are processed in Philippine Peso (₱ / PHP). No currency conversion fees apply for PHP transactions.
The minimum deposit amount at solairesbk is ₱100 for most payment methods, including GCash and Maya. Minimum deposit amounts for bank transfers may vary depending on the bank's own transaction limits.
There is no maximum deposit limit set by solairesbk, though your bank or e-wallet provider may impose their own daily transaction limits. If you need to make a large deposit, contact our support team in advance so we can assist you smoothly.
Deposits via GCash and Maya are typically credited to your solairesbk account instantly or within a few minutes. Online bank transfers may take between 15 minutes and 2 hours depending on your bank's processing times.
If your deposit has not reflected after 2 hours, please contact our support team via live chat and provide your transaction reference number so we can investigate promptly.
Withdrawal processing times at solairesbk are as follows:
All withdrawals go through a security review before being approved. Make sure your KYC verification is complete to avoid delays. Withdrawals requested on weekends or Philippine public holidays may take slightly longer to process.
solairesbk does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain types of transfers. Please check with your payment provider for their applicable charges.
solairesbk will never deduct hidden fees from your withdrawal amount. The amount you request is the amount you receive, minus any fees charged by your payment provider.
Withdrawals may be placed on hold or rejected for several reasons:
If your withdrawal is on hold, our support team will contact you via email with further instructions. You can also reach out to us via live chat for a status update.
Learn about the games available on solairesbk and how they work.
solairesbk offers a diverse selection of online games designed for Filipino players. Our current game categories include:
New games are added regularly. Check the solairesbk Casino page for the latest additions to our game library.
Dragon and Tiger is one of the simplest and most popular card games at solairesbk. One card is dealt to the Dragon position and one card to the Tiger position. You bet on which side will receive the higher card — Dragon, Tiger, or a Tie.
Card values follow standard rankings (Ace is lowest, King is highest). If both sides draw a card of equal value, it is a Tie. Winning Dragon or Tiger bets typically pay 1:1, while Tie bets pay at higher odds. The game is fast-paced and ideal for players who enjoy quick, straightforward betting rounds.
Yes — solairesbk is fully optimized for mobile play. All games are accessible directly through your smartphone or tablet browser, whether you're using Android or iOS. No app download is required, though a dedicated app may be available — check the solairesbk Casino page for the latest information.
For the best mobile gaming experience, we recommend using a stable Wi-Fi or 4G/5G connection, especially for live dealer games and Bingo sessions where real-time connectivity is important.
Yes. All games at solairesbk use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our RNG systems are regularly tested and audited to ensure fairness and compliance with applicable gaming standards.
Live dealer games use real physical equipment (cards, wheels, etc.) operated by trained dealers in a controlled studio environment, providing an additional layer of transparency and authenticity.
Understand how solairesbk bonuses work and how to make the most of them.
solairesbk offers a range of bonuses and promotions for both new and existing players. These may include welcome bonuses for new registrations, deposit match bonuses, free spins on selected slot games, cashback offers, and seasonal promotions tied to Philippine holidays and events.
All active promotions are listed on the solairesbk Casino page. Bonus availability and terms may change from time to time, so we recommend checking the promotions page regularly for the latest offers.
Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus winnings become withdrawable.
Wagering requirements vary by promotion. Always read the specific terms and conditions attached to each bonus offer before claiming it. The full terms for each promotion are available on the solairesbk Casino page.
No. Bonuses at solairesbk are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. You can, however, withdraw your original deposit amount at any time — though doing so before completing the wagering requirements will forfeit any active bonus and associated winnings.
Your account dashboard shows your current bonus balance and wagering progress so you always know exactly where you stand.
There are a few common reasons why a bonus may not have been credited:
If you believe a bonus should have been credited and was not, contact our support team via live chat with your deposit reference number and the name of the promotion you were claiming.
How solairesbk protects your account, personal data, and financial information.
solairesbk takes data security seriously. All data transmitted between your device and our servers is protected using 256-bit SSL (Secure Socket Layer) encryption — the same standard used by major banks and financial institutions. Your personal information is stored on secure, access-controlled servers and is never sold or shared with unauthorized third parties.
For full details on how we collect, use, and protect your data, please read our Privacy Policy.
Two-factor authentication (2FA) adds an extra layer of security to your solairesbk account. To enable 2FA, log in to your account, go to Account Settings, and select the Security section. Follow the on-screen instructions to link your mobile number or authenticator app.
Once enabled, you will be required to enter a one-time verification code each time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your account from unauthorized access.
If you suspect that someone has accessed your solairesbk account without your permission, take the following steps immediately:
Our security team will investigate the incident and take appropriate action to secure your account. Never share your password or OTP codes with anyone — solairesbk staff will never ask for your password.
solairesbk does not sell your personal information to third parties. We may share limited data with trusted service providers (such as payment processors and identity verification partners) strictly for the purpose of operating our platform and complying with legal obligations.
In certain circumstances, we may be required to disclose information to Philippine regulatory authorities or law enforcement agencies in accordance with applicable law. For complete details, please review our Privacy Policy.
solairesbk is committed to player wellbeing. Here's how we support responsible gaming for all Filipino players.
solairesbk provides a comprehensive set of responsible gaming tools to help players stay in control of their gambling activity:
All these tools are accessible from your Account Settings. For more information, visit our Responsible Gaming page.
To activate self-exclusion, log in to your solairesbk account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — options typically range from 6 months to permanent exclusion. Your self-exclusion will take effect within one hour of your request.
During a self-exclusion period, you will not be able to log in to your account, and solairesbk will not send you any promotional communications. If you need immediate assistance, contact our support team directly via live chat or email at [email protected].
Self-exclusion is a serious commitment and we take it very seriously. We will not reverse a self-exclusion during the chosen period under any circumstances.
If you or someone you know is struggling with problem gambling, help is available. solairesbk encourages all players to reach out to the following resources:
Remember: gambling should always be a form of entertainment, not a way to earn income or escape problems. If it stops being fun, it's time to take a break. You are never alone — help is always available.
Preventing underage gambling is one of solairesbk's highest priorities. We enforce a strict 21+ age policy in line with Philippine gaming regulations. Every new account must complete mandatory age and identity verification (KYC) before any deposits or gameplay are permitted.
If we have reason to believe that an account is being used by a person under 21, the account will be immediately suspended pending investigation. Any funds in the account will be frozen and the matter will be reported to the appropriate Philippine authorities.
We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. If you suspect a minor is using solairesbk, please report it to us immediately at [email protected].
Can't find the answer you're looking for? Our 24/7 support team is always ready to assist Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and everywhere in between. Reach out to us anytime — we're here for you.
Thousands of Filipino players from across the Philippines trust solairesbk for a safe, fair, and exciting online gaming experience. Register now and discover why solairesbk is the platform of choice for players who value security, variety, and responsible gaming.