solairesbk Privacy Policy

solairesbk is an online gaming platform operating in the Philippines, offering a range of casino-style games including Dragon Tiger, Color Prediction, Bingo, video slots, and live dealer games to registered players aged 21 and above. solairesbk is the data controller responsible for the personal data collected through the solairesbk.org platform.

As a data controller, solairesbk determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

solairesbk has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and serving as the primary point of contact for data privacy matters. Contact details for our DPO are provided in Section 13 of this Privacy Policy.

solairesbk collects the following categories of personal data from players and platform visitors. We only collect data that is necessary for the purposes described in this Privacy Policy.

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address (including barangay, city, province, and postal code)
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership (e.g., GCash account screenshots showing your registered name)
• Selfie or liveness verification images where required for enhanced KYC

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash mobile number, BPI/BDO/Metrobank account reference — we do not store full bank account numbers or card numbers)
• Transaction amounts, dates, and statuses
• Bonus and promotional activity records

2.4 Gaming Activity Data

• Game session logs, including games played, wager amounts, and outcomes
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Account login history and session durations

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform interaction logs and error reports

solairesbk collects personal data through the following means:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or use any feature of the solairesbk platform. This includes information submitted through registration forms, KYC document uploads, and live chat or email communications.

3.2 Automatically Through Platform Use

When you access and use the solairesbk platform, we automatically collect certain technical data about your device and browsing behavior through cookies, server logs, and similar tracking technologies. This data helps us maintain platform security, analyze usage patterns, and improve the overall player experience. Please refer to Section 7 for more information about our use of cookies.

3.3 From Third-Party Service Providers

In some cases, solairesbk may receive personal data about you from third-party service providers who assist us in operating the platform. These may include:

• Payment processors and e-wallet providers (e.g., GCash, Maya) who confirm transaction details
• Identity verification service providers who assist with KYC processing
• Fraud detection and anti-money laundering screening services
• Regulatory authorities or law enforcement agencies where required by law

All third-party service providers who process personal data on our behalf are required to handle such data in accordance with applicable Philippine data protection law and our data processing agreements.

solairesbk uses the personal data we collect for the following purposes:

Under the Philippine Data Privacy Act of 2012, solairesbk processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering laws, gaming regulations, and data protection requirements.
• Legitimate Interests: Processing is necessary for solairesbk's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

solairesbk does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers and Data Processors

solairesbk engages trusted third-party service providers to assist in operating the platform. These providers act as data processors on our behalf and are contractually bound to process your data only in accordance with our instructions and applicable Philippine data protection law. Categories of service providers include payment processors, KYC and identity verification providers, cloud hosting and infrastructure providers, fraud detection services, and customer support platform providers.

6.2 Regulatory and Law Enforcement Authorities

solairesbk may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or other competent public bodies where required or permitted by applicable law. This includes disclosures required under anti-money laundering regulations, gaming licensing requirements, and court orders or legal process.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of solairesbk's business, your personal data may be transferred to the relevant successor entity. We will notify affected players of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

solairesbk uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use our services.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalized experience on the platform.
• Analytics Cookies: These cookies help us understand how players interact with the platform by collecting anonymized usage data. This information is used to improve platform performance and user experience.
• Security Cookies: These cookies assist in detecting and preventing fraudulent activity, unauthorized access, and other security threats on the platform.

7.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may affect your ability to use certain features of the solairesbk platform. For analytics and functional cookies, you may opt out through your account settings or by adjusting your browser preferences.

solairesbk implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the solairesbk platform is encrypted using 256-bit SSL/TLS technology.
• Data Encryption at Rest: Sensitive personal data stored on our servers is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized solairesbk personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: solairesbk supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular Security Audits: solairesbk conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: solairesbk maintains a documented data breach response procedure to ensure that any security incidents are identified, contained, and reported promptly in accordance with applicable law.

While solairesbk takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. We encourage you to take steps to protect your own account security, including using a strong and unique password and enabling two-factor authentication.

solairesbk retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with applicable anti-money laundering and gaming regulatory requirements.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• KYC Documents: Retained for the duration of your account and for a minimum of five (5) years following account closure.
• Gaming Activity Logs: Retained for a minimum of three (3) years from the date of the relevant gaming session.
• Customer Support Records: Retained for a minimum of two (2) years from the date of the relevant interaction.
• Technical and Device Data: Retained for up to twelve (12) months from the date of collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with solairesbk's data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by solairesbk. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13.

If you are not satisfied with how solairesbk has handled your personal data or responded to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

solairesbk's platform is strictly intended for adults aged 21 years and above. This is the minimum legal age for participation in casino-style gambling activities in the Philippines, and solairesbk enforces this requirement rigorously through our identity verification and KYC processes.

solairesbk does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on solairesbk or provided personal data to us, please contact our Data Protection Officer immediately using the contact details in Section 13 so that we can take appropriate action.

solairesbk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on the solairesbk platform with a revised effective date prominently displayed at the top of the document
• Notify registered players via the email address associated with their account where the changes are material and affect their rights
• Where required by applicable law, obtain your consent before implementing changes that significantly affect how we process your personal data

We encourage you to review this Privacy Policy periodically to stay informed about how solairesbk protects your personal data. The current version of this Privacy Policy is always available on the solairesbk platform. Your continued use of the platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or solairesbk's data protection practices, please contact our Data Protection Officer. Our DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and is your primary point of contact for all data privacy matters.

You may also contact our general support team via live chat on the platform, available 24 hours a day, 7 days a week, for any account-related privacy queries.