Gaming should always be a source of fun and entertainment — never stress, debt, or harm. At solairesbk, we take responsible gaming seriously. We provide every Filipino player with the tools, information, and support they need to stay in control and play safely.
OUR COMMITMENTS
At solairesbk, we believe that online gaming should be an enjoyable pastime — something you look forward to after a long day, not something that causes worry or financial strain. Whether you're spinning the slots, playing Dragon Tiger, or joining a Bingo session, the experience should always feel light and fun.
Problem gambling is a real concern that affects players and their families across the Philippines. solairesbk takes this seriously. We have built a comprehensive responsible gaming framework that gives every player — from Manila to Cebu, Davao to Quezon City — the tools and knowledge to stay in control of their gaming habits.
Our responsible gaming program is designed around three core principles: prevention, protection, and support. We work to prevent problem gambling before it starts, protect vulnerable players through robust account controls, and provide clear pathways to support for anyone who needs help.
Remember: gambling is never a reliable way to make money. Every game at solairesbk is based on chance, and the house always maintains a mathematical edge over time. Play for fun, set a budget you are comfortable losing, and never chase your losses.
TOOLS BUILT TO KEEP YOU IN CONTROL
solairesbk provides a full suite of responsible gaming tools that you can activate at any time through your account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits on your solairesbk account to control how much you fund your gaming wallet. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you are willing to lose within a set time period. When your loss limit is reached, solairesbk will automatically pause your gaming session for the remainder of that period, giving you time to reflect before continuing.
Set a maximum session duration so that solairesbk will notify you — or automatically log you out — when your chosen time limit is reached. Regular session limits help prevent the kind of extended play that can lead to fatigue and poor decision-making.
Enable periodic reality check pop-ups that appear during your gaming session at intervals you choose — every 30, 60, or 90 minutes. Each reminder shows how long you have been playing and how much you have wagered, helping you stay grounded and aware.
If you feel you need a short break from gaming, activate a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your solairesbk account will be temporarily suspended and you will not be able to log in or place any bets.
For players who feel they need a longer break, solairesbk offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is a serious commitment — once activated, it cannot be reversed until the chosen period has fully elapsed.
Under Philippine law and PAGCOR regulations, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. solairesbk enforces this requirement rigorously and without exception.
Every new player who registers on solairesbk is required to complete a Know Your Customer (KYC) identity verification process before they can make a deposit or play any real-money games. This process requires submission of a valid government-issued photo ID — such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID — along with proof of date of birth.
Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the relevant authorities in accordance with applicable Philippine law. solairesbk has zero tolerance for underage gambling.
We also strongly encourage parents and guardians to make use of parental control software and internet filtering tools to prevent minors from accessing online gaming platforms. If you suspect that a minor has accessed solairesbk, please contact our support team immediately.
MINIMUM AGE REQUIREMENT
ID Verification Required: All players must submit a valid government-issued Philippine ID before accessing real-money games. No exceptions.
Immediate Account Suspension: Any account identified as belonging to a person under 21 will be suspended immediately and reported to authorities.
Parental Responsibility: Parents and guardians are encouraged to use parental control tools and keep login credentials secure and away from minors.
WARNING SIGNS OF PROBLEM GAMBLING
Problem gambling can develop gradually and is not always easy to recognize in yourself. Here are some common warning signs to watch out for. If several of these apply to you, we encourage you to reach out for support.
Chasing Losses: Continuing to gamble in an attempt to win back money you have already lost, often leading to even greater losses.
Gambling Beyond Your Means: Using money set aside for rent, bills, groceries, or other essential expenses to fund gambling activity.
Hiding Your Gambling: Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Gambling to Escape: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties.
Needing to Bet More: Feeling the need to gamble with increasingly larger amounts of money in order to get the same level of excitement or satisfaction.
Neglecting Relationships: Spending so much time gambling that it negatively affects your relationships with family, friends, or your performance at work or school.
Failed Attempts to Stop: Repeatedly trying to cut back or stop gambling but finding yourself unable to do so despite genuine efforts.
Borrowing to Gamble: Taking out loans, borrowing from family or friends, or using credit cards specifically to fund gambling activity.
Restlessness When Not Playing: Feeling irritable, anxious, or restless when you are not gambling or when you try to reduce your gambling activity.
Take a moment to honestly reflect on the questions on the right. This is not a clinical diagnostic tool — it is a simple self-check to help you gauge whether your gaming habits are still healthy and within your control.
If you answer "yes" to three or more of these questions, we strongly encourage you to use solairesbk's responsible gaming tools — such as deposit limits or a cooling-off period — and consider speaking with a professional counselor.
Remember: recognizing a problem early is a sign of strength, not weakness. solairesbk is here to support you every step of the way.
ANSWER HONESTLY — YES OR NO
Have you ever spent more money on gambling than you originally planned or could comfortably afford?
Have you ever borrowed money or sold personal belongings in order to fund your gambling activity?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins and losses?
Have you ever tried to cut back or stop gambling but found it difficult or impossible to follow through?
Has gambling ever caused arguments, tension, or problems in your relationships with family members or close friends?
Do you gamble to escape from problems, stress, or negative emotions rather than purely for entertainment?
Have you ever felt the need to hide your gambling activity or lie about how much time or money you spend on it?
After losing, do you feel a strong urge to return and gamble again as soon as possible to try to win your money back?
These practical tips are designed to help Filipino players at solairesbk maintain a healthy relationship with online gaming. Small habits make a big difference over time.
solairesbk operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government-owned and controlled corporation responsible for regulating and licensing gaming operations in the Philippines. PAGCOR's mandate includes the promotion of responsible gaming practices across all licensed operators.
As part of our commitment to responsible gaming, solairesbk adheres to PAGCOR's responsible gaming guidelines, which include requirements for player protection tools, age verification, self-exclusion programs, and staff training on problem gambling awareness. We work closely with regulatory standards to ensure that our platform meets or exceeds the requirements set by Philippine gaming authorities.
PAGCOR maintains its own responsible gaming resources and helpline for Filipino players who need support. We encourage any player who is struggling with problem gambling to reach out to PAGCOR's responsible gaming program in addition to using solairesbk's built-in player protection tools.
Important Reminder: Online gambling is only legal for individuals aged 21 and above in the Philippines. It is the responsibility of every player to ensure they meet the legal age requirement before registering and playing on solairesbk. Underage gambling is illegal and will be reported to the appropriate authorities.
SOLAIRESBK SUPPORT RESOURCES
If you or someone you know needs help with problem gambling, solairesbk has multiple support channels available. You are never alone in this.
Our trained support team is available 24/7 via live chat on the solairesbk platform. They can help you activate responsible gaming tools, answer questions, or connect you with further resources.
Reach our responsible gaming team by email at [email protected]. We aim to respond to all responsible gaming inquiries within 24 hours, seven days a week.
To activate a self-exclusion period on your solairesbk account, log in and visit your account settings, or contact our support team directly. Self-exclusion takes effect within one hour of your request.
PAGCOR provides responsible gaming resources and support for Filipino players. We encourage players who need additional help to reach out to PAGCOR's responsible gaming program for confidential guidance.
Thousands of Filipino players from Manila, Cebu, Davao, Quezon City, and Makati enjoy solairesbk every day — responsibly, within their means, and for the right reasons. Join them and experience the thrill of online gaming with the peace of mind that comes from playing on a platform that genuinely cares about your wellbeing.